Service Manager

Description

Job Title: Service Manager Business Unit/Department: Electrical Service                                 Franklin / On-site  Area Manager Loenbro is seeking an experienced and results-driven Service Manager to provide leadership, operational oversight, and strategic direction for the Service Division. The Service Manager is responsible for the overall profitability, growth, customer satisfaction, and performance of the department. This role leads service operations, business development initiatives, financial management, and personnel development while ensuring the delivery of exceptional service to our customers. The Service Manager will work closely with field personnel, office staff, executive leadership, and customers to support sustainable growth and operational excellence. Provide leadership, direction, and oversight for all Service Division personnel.. Establish performance expectations, accountability measures, and professional development plans. Develop and maintain strong relationships with existing and prospective customers. Identify opportunities for growth, recurring revenue programs, and new service offerings. Assist in preparing proposals, RFP responses, RFQs, company qualification packages, and marketing materials. Manage departmental revenue, gross profit, budgets, and overall financial performance. Monitor and control departmental expenses to ensure profitability goals are achieved. Review and approve invoices, timesheets, work orders, purchase orders, and project costs. Oversee daily service operations, scheduling, staffing, and resource allocation. Coordinate manpower requirements with construction, estimating, and other operational departments. Minimum of five (5) years of service management, operations management, or project management experience within the electrical industry. Demonstrated financial acumen, including budgeting, forecasting, and profit-and-loss management. Strong understanding of service operations, estimating, project management, and customer relationship management. Proficiency with Microsoft Office and service management software platforms such as ServiceTitan. Strong leadership, coaching, negotiation, problem-solving, and decision-making abilities.   Ability to manage multiple priorities in a fast-paced environment. Ability to interface effectively with customers, employees, and executive leadership.   Outside most of the time. Potential exposure to extreme cold and hot temperatures Limited working surfaces Exposure to noise above 85 decibels and intense odors Exposure to areas with limited visibility Climbing up and down stairs and ladders to both get in and out of trenches and up to elevated platforms (scaffolding at significant heights) Lifting necessary equipment and materials 1-50 pounds, 50% of the time monthly for required tasks If driving is required, a valid driver’s license and proof of insurability is required. All drivers are subject to a DMV background records search.