Senior Collector - Outbound

You are expected to manage set portfolio of accounts Answer inbound phone calls from internal and external customers Process payments with 100% accuracy You are responsible for scheduling and facilitating monthly conference calls 1st level of escalation with a problem account Primary point of contact for region Make credit release decisions following procedures as stated in The Linde Gas Equipment Inc. way You will refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts You will perform outbound collections calls in support of credit release procedures Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standards