Customer Experience Rep, Hybrid to Cedar Falls IA

Send updated resumes to Tymir Black

Tymir.Black@yoh.com

https://www.linkedin.com/in/tymir-black-035914111/

Title:

Customer Experience Representative I

Location:

Cedar Falls, IA (must live within ~50 miles)

Schedule:

Hybrid —

8 in-office days/month

(typically

Tuesdays & Wednesdays

),

Mon–Fri 8:00am–5:00pm

Overview We’re seeking a

Customer Experience Representative

to serve as a key first point of contact for customers and internal field sales partners. In this role, you’ll support relationship-focused activities, handle service inquiries from minor to complex, and help strengthen long-term customer relationships through excellent communication, documentation, and follow-through.

What you’ll do

Customer Support & Service

Serve as the primary contact for day-to-day customer and partner inquiries

Deliver high-quality customer service and help drive department goals

Document support calls, research issues, and provide timely resolution updates

Analyze issues and determine the best path to resolution, including account adjustments when appropriate

Identify opportunities to improve the customer experience and recommend enhancements

Account / Relationship Support

Support Relationship Managers in maintaining and growing account portfolios

Help execute account-specific marketing/communication efforts and act as a liaison as needed

Build and maintain positive relationships with customers and distribution partners

Represent the organization at events (trade shows, conventions, Field Days, sales meetings), as needed

Communication & Collaboration

Communicate frequently with Relationship Managers and internal stakeholders on account status and issues

Coordinate service actions and related communications with clients and internal teams

Act as a subject matter resource by sharing information appropriately and professionally

What we’re looking for

Customer service experience

in a professional or administrative setting (entry-level candidates welcomed)

Strong

written and verbal communication

skills

Proficiency with

Microsoft Outlook, Word, and Excel

(report writing skills a plus)

Ability to manage time well, prioritize tasks, and work under deadlines

Strong judgment, problem-solving, and conflict resolution skills

Team-oriented mindset with a proactive, self-starter approach

Familiarity with

crop insurance and banking products

is highly valued (per hiring team)

Interview process

1-round virtual interview

with the Hiring Manager

Estimated Min Rate

: $16.80

Estimated Max Rate

: $24.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)

Health Savings Account (HSA) (for employees working 20+ hours per week)

Life & Disability Insurance (for employees working 20+ hours per week)

MetLife Voluntary Benefits

Employee Assistance Program (EAP)

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit

https://www.yoh.com/applicants-with-disabilities

to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:

https://www.yoh.com/privacy-notice

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