Collector - Outbound

Description

You are expected to answer inbound phone calls from internal and external customers Process payments efficiently and accurately Make credit release decisions following established procedures aligned with The Linde Gas Equipment Inc. way Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts to support customer retention You will perform outbound collections calls to support credit release procedures Escalate customer disputes and collections situations when necessary to ensure timely resolution You will assist the team in meeting inbound service level standards, contributing to overall customer satisfaction