Service Account Manager - Commercial Industrial

Description

Job Title: Service Account Manager - Commercial Industrial Business Unit/Department: Service                                                       Gilbert / On-site / Hybrid  Service Manager   The Service Account Manager - Commercial Industrial is responsible for driving revenue growth through customer relationship management, business development, estimating, project acquisition, project coordination, and service sales within the Commercial Industrial business in the Southwest Region. This role develops new business opportunities, expands existing customer relationships, manages project execution from opportunity identification through completion, and ensures customer satisfaction and profitability across assigned accounts and projects.   Business Development & Customer Relationship Management Develop, maintain, and strengthen relationships with existing customers to increase customer retention and growth. Identify, pursue, and secure new business opportunities, service agreements, and larger contract electrical projects. Respond to customer inquiries and requests for service work, contract projects, and electrical solutions. Schedule and conduct site visits to evaluate customer needs and project requirements. Promote preventative maintenance programs, recurring service agreements, and other value-added service offerings. Identify pull-through opportunities for capital improvements, construction projects, and expanded service offerings. Develop long-term customer relationships through responsive communication and exceptional customer service. Estimating, Proposals & Contract Management Assess project scope, requirements, and customer objectives to develop accurate estimates and project budgets. Solicit and evaluate vendor and supplier quotations for equipment, materials, and subcontracted services. Prepare, review, and submit estimates, proposals, service agreements, and formal contract documents. Ensure all contracts, proposals, and project documentation are accurate, complete, and consistent. Support contract administration, collection efforts, and customer account resolution when necessary. Project & Service Coordination Coordinate project schedules, milestones, and customer communication throughout project execution. Complete job setup and project initiation activities for awarded work. Select and support Lead Technicians and provide the information, resources, and direction necessary for successful project execution. Coordinate manpower requirements with Service Coordinators, Division Managers, and other operational leaders. Work collaboratively with Service Account Manager and division leadership to effectively allocate labor and resources. Track project performance, including labor utilization, equipment status, schedule adherence, and customer satisfaction. Serve as the primary customer contact for project updates, performance concerns, and service-related issues. Coordinate rental equipment needs and ensure timely return or release of equipment when no longer required. Financial & Operational Management Ensure assigned projects and service work achieve established profitability goals. Purchase packaged equipment and project-related materials as required. Review material submittals and equipment specifications for accuracy and compliance. Monitor and track equipment procurement and delivery schedules. Approve technician timesheets and per diem requests in accordance with company policies. Review and approve project billings. Prepare and maintain monthly Work-in-Progress (WIP) reports. Provide ongoing feedback and reporting to Division Managers regarding project performance, staffing needs, customer concerns, and operational effectiveness. Team Support & Leadership Provide support to the division as needed to ensure operational success and customer satisfaction. Serve as a backup resource for Service Account Manager and office staff when necessary. Assist with training, mentoring, and supporting field personnel and project teams. Promote a culture of safety, accountability, teamwork, and continuous improvement.   Minimum of 10 years of electrical industry experience, preferably including field operations, estimating, project management, service operations, or account management. Demonstrated ability to develop design-build estimates and manage customer projects from concept through completion. Strong business development, sales, and customer relationship management skills. Proven leadership and team coordination abilities. Strong understanding of electrical systems, service operations, and construction project processes. Ability to read, interpret, review, and manage contracts, proposals, specifications, and project documentation. Strong organizational, problem-solving, and time management skills. Detail-oriented with a commitment to accuracy and follow-through. Ability to effectively communicate with customers, vendors, technicians, and company leadership. Knowledge of company policies, procedures, and operational best practices. Electrical industry and customer service experience preferred. Confident, professional, and assertive communication skills both in person and over the phone. Proficiency with estimating, project management, and business software applications     Ability to lift up to 20 pounds. Ability to sit, stand, walk, and travel between customer and project locations for extended periods of time. Ability to bend, stoop, squat, kneel, climb, reach overhead, push, and pull as required. Possess normal or corrected vision sufficient to review plans, specifications, contracts, and project documentation. Ability to perform site visits in office, industrial, commercial, and construction environments.